Maybe it's just me but I think some people are demanding and the moment something doesn't go right they give a store 0 even after shopping at a place before with positive results. This goes for all furniture stores.
I like the selection but I find some items to be pricey so I will take a star off.
I bought a coffee table from here. I asked questions about the product, delivery time, down payment etc. I gave my information and they said it would take within 3 weeks. I got a call a week later saying it was in. Seeing I have the room in my suv I picked it up.
The experience I had no problem but I see people tripping out because if a store says something will arrive in a certain time and due to circumstances it will be late people go crazy.
I go in there every so often to check out the new items.