Consistently the worst lunch-time service in downtown Charlotte. I've been there a dozen times, all of my visits involve me waiting for them to remake my order. Not liking edamame, I always order my meal without it. They, without fail, always add it to my order. The person remaking my food today was so upset they threw the order at me after putting it in the bag. Fortunately there are a dozen other lunch spots to choose from in a 50 foot radius of that freshii. I'll never go back.