Never, ever order here on New Year's day!
We placed our order online and it said the food would be ready for pickup in 30 minutes. Arrived to a place full of people who had been waiting a VERY long time for food. My husband waited an hour and 25 minutes for the food to come out. People were surprisingly calm, though very frustrated, but the woman working the cash was beyond RUDE. My husband had to tell her to stop calling him honey when he asked about our food order. Without getting into insults, she was a disaster and an embarrassment to the place...
In the end, the food was ok - nothing spectacular, but definitely not worth the wait.
The hunt continues for decent Chinese food in the west end.