I was very disappointed in the service and quality of my cake I got for my mother's birthday.
First, I was told the cake would be done within an hour. I arrived and it took an additional 15-20 minutes. I had somewhere to go and I ended up missing my ride because of the tardiness.
Second, I ask for a specific message on the cake. When the cake finally came out, it was missing the main thing I wanted. The guy I spoke with apologized and gave me cookies because I paid for something I didn't get. I would've preferred to get my money back but that wasn't an option.
I visited my mother recently and she told me to never order from Prantl's in shadyside again for her because the entire cake was frosting! I never had to deal with this before. I buy a cake from that Prantl's for my mother every year because the tradition will have to stop.