I've had an unlimited monthly membership at this location for the last 4 months and think the studio is average. The instructors are good but not great - I have a preference for a select few because of their teaching style. The facilities are very modern but it seems like they're trying to impress more by aesthetics than anything else. I've found the staff to be kind of snobbish - I'm always the one initiating conversations and I've never been greeted or welcomed when I come in.
I have to down-rate Yoga Tree for a recent experience that absolutely soured my view of this studio. I recently had an incident where I arrived ONE minute late to a class (although, according to my watch, I was right on time) and was refused entry. This seems overly anal and is exceptionally frustrating for someone who spends $100+ every month to be able to take classes at this location. I have never arrived late in the four months I've been at this studio but circumstances out of my control made it so that I couldn't leave work on time. What difference is there between arriving one minute before and one minute after? Either way, the person will be slightly late to the class. If they want to be absolutely sure that no one arrives late to class, then have a policy where you cut off admittance 5 minutes (or whatever you deem enough time to be in class early) before class begins - I can respect that policy.
As a paying customer, I expect a certain level of customer service, especially if it's just a one-off thing and so borderline. I was already dressed and ready to go -- just needed to throw my jacket into a locker. I have never encountered an experience like this where there wasn't even a leeway of a few minutes. I will not be renewing my membership at this studio nor recommending it to others.