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| - We had never been to a Melting Pot but saw a Groupon for 2 so bought it & made a reservation for a Sunday night. At the time of making the reservation we mentioned we had a Groupon as that was required in the terms of the Groupon.
We arrived at 5:53 & checked in with the hostess. She said she'd seat us soon. A little after 6 we were seated at a booth for 2. Our waitress stopped by, asked if we'd ever been before, and took our wine order. Almost half an hour later the manager came by to drop off our wine- one glass was right, one was wrong, but she took both back with her when we told her since she said she might have grabbed the wrong ticket. We waited... And waited... Finally (and I really never do this) I asked our neighbors' server to grab us some water since it'd been over half an hour at that point since we'd sat down and we still didn't have anything to drink.
Our server came over in the next few minutes with water and the correct wine, so I told her I'd asked another server for water and to please let him know we didn't need it anymore.
Our server then took our food order. Our Groupon didn't include a cheese fondue but we ordered one. We also ordered what was included in our Groupon (2 salads, choice of cooking style, & each person chose 3 types of meat/seafood/etc).
Our server (after a lonnnng time) brought out what we later realized was the wrong cheese fondue. She also forgot our request to have extra veggies instead of bread. When we realized it was the wrong cheese, we tried to tell someone- anyone... But no one came until we flagged down the hostess.
We told her the cheese was wrong- she said she'd find our server... And we waited... And waited... The manager finally came by. At this point my fiancé- someone I've never witnessed complain at a restaurant before- was so frustrated by the non existence of staff when we needed them that he spoke up (politely). We explained the series of mishaps and absent service. She said she'd take care of our first 2 glasses of wine and told us our new pot of cheese was warming up in the back.
Then we waited... And waited. We thought for sure that would've come to an end by this point. The new cheese came out with veggies and it was great (Alpine option).
We each had another glass of wine and the rest of our meal went well. The manager stepped in to deliver most of our food & drinks. She did apologize for the mess ups. I did ask her if the sloppiness was bc we had a Groupon- she said no not at all & most customers there that night were there with Groupons.
When we were done with our entree my fiancé had another glass of wine he was finishing and the manager came by and suggested chocolate would go well with it. We said we were pretty stuffed & she said "well, if I were to drop some chocolate off accidentally you wouldn't be upset would you?" She did drop off some dark chocolate and strawberries/shortcake/brownies/etc.
When we got our bill it was $48. Granted, we'd had a Groupon, but here's all the extra stuff we ordered, not to mention the free choc fondue the manager dropped off:
-5 glasses of wine (8 oz pours)
-cheese fondue
-2 add ons of Italian meats for the cheese fondue
We also effectively got 1.5 cheese fondues since my fiancé kept eating the first one after we told them that it was the wrong one (hey, we were hungry & the manager said to feel free to eat it).
So I'll say that although at one point I considered prematurely asking for the bill & leaving before we were done, the manager totally turned the experience around. A really nice effort on her part to salvage the evening for us.
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