.
My first experience was great...
My 2nd time in....I triend someone new (maybe my fault)....but I was in a bind. I asked for a short cut and color (ombre). I believe I used the word sublte. TRY ORANGE. I am a brunette. It looked like my niece painted half of my head. I was mortified when I went home to try to give it more time to settle in. I should have said something right then and there but I'm too nice. Well today not so much. When I called and nicely explained my situation I was told the manager would call me abck. Not only did the manager not call me back (poor customer service coming from a family owned business) but the receptionst told me that it could only fixed by the same girl or else I'd have to pay for someone else. This was no SMALL mistake....that girl was off that day of course...and im sorry but why would I want the same person to fix such a big mistake. I had a huge event coming up and had already paid $165. I have many friends and family back home in the industry and they were mortified. I had a big event coming up and I missed work that day because it was so bad. I told them that if they weren't willing to fix it that I would take my money else where. I'm probably just one small client to them but that won't go very far in the long run....needless to say I won't be going back or recommending to anyone!!! Lesson learned
Customer service is everything!