My friend and I had gotten matching tattoes in the 90's and they were quite faded and sad. She was visiting from CA and we had stopped in on Friday, were immediately greeted and had a brief discussion of what we wanted, made an appointment for Sunday. We had the BEST time! Loal and Greg were there and we laughed and talked the whole time! Loal had great ideas about how to repair the toes. We couldn't be happier! I had him touch up another tattoe and my friend is now planning more trips to get her tattoos done with them! Best customer service, no attitude and convenient appointments. Highly recommend!!