Today's visit to Cheesecake Factory was pretty disappointing. First of all we were sat by a hostess in a very busy area-the bar. Service was slow, but that was due to her being the only server for 10+ tables and getting sat over and over again. I didn't understand why we were sat there when there were other areas of the restaurant that were obviously not as busy. Our meal came out before the appetizer, which was cold by the time it reached our table. It didn't taste good and we did not eat it but they still charged us for it, even though we told our server it wasn't good. She was obviously too busy when she couldn't even process what we were telling her. The area was loud and she had way too many people to take care of. Our bill was $31 and I put $40 cash in the book but she never came around to pick it up and bring change so after what we felt was way too long we just left. Great tip for bad food and service. We will not be returning to this location.