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  • I had tried a tea blend from Teavana from a friend, and thought that I had to check this place out. The store front is very clean and inviting with lots of different teas and accessories. And the tea that I bought is actually pretty good. That is all the good news. The sales associate that "helped" me was overtly pushy, and seriously has me reconsidering ever going back even though I like their products. First, I was looking for a new tea steeper, and had found the exact one I wanted, while she kept pushing this other product that I was not interested in. She even insinuated that I was too cheap to spend the extra money for the item she was trying to sell me! If you buy the loose tea from them, take my advice and stick to the amount and budget that you want! The tea that I wanted cost $13 for 50 grams! That is not cheap, so I asked for 50 grams. She originally scooped out this heaping scoop of tea that was going to cost me $50 and she asked me, "Is that ok?" Are you kidding me?!? She then proceeded to slowly pour out the overstuffed bag bit by bit, decreasing the amount by $2-3 dollars at a time and asked each time if that was "ok"? It took a good five minutes of telling her to keep pouring until I got down to $17 when I finally relented. I had also asked for another tea before, and went through the same wrangling struggle to not pay for 500% more than I wanted! Then she gave me a few granules of their "artisan" German rock sugar. It tasted like sugar, and it was fine. And then she said that she could send me home with a small sample. When you say sample, don't you usually think free? Not here! She rang up the sugar on my bill! I was so excited shop at Teavana, but ended feeling swindled by a snake oil salesman. I have never had this kind of experience at a tea store before. But if you look it up, Teavana ha a nasty track record of pressure sales tactics. If you like Teavana, save yourself some stress and just buy from their online store.
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