The pizza at Papa Johns is great, however the service and reliability of this location is not. Their online ordering system confirms that you will get your pizza before their real location even opens and knows how many orders that they have for the lunch rush. If you call because your pizza is over 45 minutes late, you get attitude--maybe because others have been calling with the same problem. Use another location.
EDIT: The manager, Matthew, did a great job at rectifying the situation.