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  • I love Popeyes chicken, so I was excited when the Monroeville location reopened. I've gotten food here several times and every time the food was good but the service was exceptionally bad. I've had the wrong items in my order, items missing from my order, been charged incorrectly for items and perhaps the worst, there is ALWAYS a wait. During my most recent visit, there was a special advertised for $5.99 so I ordered that. When I got to the window, my order total was around $8. When I asked the cashier what the issue was, she said "oh, you wanted the special?" When in fact I had ordered the special. No thanks, I'd prefer to pay $2 more for the exact same meal. I ordered spicey chicken which was also an apparent issue. At first I was told it would be another 5-7 minutes for spicey. I said that was fine and they said they would be right back. Then they came back and asked what I had ordered. She said they were out of spicey. I said you told me a 5-7 minute wait and that was fine. A few minutes later she came back with my order saying they had spicey all along. When I pulled away, I realized that they had not given me a fork. Thankfully I had one or I wouldn't have been able to eat my meal. Overall, the chicken is good and I enjoy their sides (especially the rice and beans) but when you go, expect delays and poor service.
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