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| - Bright Eyed Moving moved us from Ohio to Virginia in August 2016. I interviewed 7 different moving companies and them came in on the top 3. I ended up choosing them after talking to Spensir on the phone for a while. I also liked that they made an emphasis on charity on their website. They were not the cheapest quote but were competitively priced.
Their model of moving is that they put all your stuff on a truck, drive it to the location, and unload it so you have the same people loading and unloading your stuff and your items are not mixed on a truck with other people's items. This is the same model that Two Men and a Truck use. All three of my top choices used this model. My goal was to fit in one truck. One of the companies that gave us a quote recommended we think about what we would not want to take if it ends up everything doesn't fit. Another company was sure we would fit. When I talked to Spensir about his thoughts, he said he was so confident in his crew that if anything didn't fit, he would ship it without charge for us. That got them my business.
On the day of the move, a huge crew of people arrived a little earlier than the time given and they all worked hard to load up the truck. I almost thing it was too many hands because than the lead guy couldn't quite keep track of everyone. Everything did end up fitting in the truck. However, I noticed our couch was not wrapped in anything after it was loaded into the truck (but then it felt like too late to say anything since it was packed in.) Nothing was put down on our wood floors to protect them. This lead to one minor scratch, and one deeper scratch. Someone put something heavy on our TV stand which caused the TV stand to break. The door to the basement also got heavily dinged up, enough so that I got out sand paper and wood finish to touch it up after they left. That being said, there was big boxes as well as a washer and dryer in the basement that had to be brought up. It was a hot summer day and everyone worked very hard. Everyone was polite and respectful and I don't think anyone was being careless. However, there were probably some less experienced people on the job but there are always going to be new people that need to be trained. Everyone worked until the truck was packed and no one took a lunch break even though it was early to mid afternoon when they were finished packing the truck.
The next day, two of their guys, the lead guy Matt and another mover Daniel, drove the truck to Virginia. (We also drove to Virginia in our own cars.)
Matt and Daniel showed up on day three as scheduled to unload the truck. Now it was only two guys instead of a whole crew and they had a lot of work to do. And while it was hot in Cleveland, it was even hotter in Virginia, temperature in the 90's with high humidity. I had talked to Matt about the floor being scratched at our house in Cleveland and that I wanted to prevent anything like that in the house in Virginia. He covered the carpet. They were very careful with moving all of the furniture on the wood floors. They worked super hard and took great care of everything.
In the end, the couch that wasn't wrapped did get damaged from something else pushing against the leather and creating an indent. A metal coffee table, also not wrapped, got scratched so the finish came off. The pieces of furniture I told Matt that I was most concerned about had been carefully wrapped and were in perfect condition. Some of the boxes got bent out of shape. At this point, almost every box is unpacked and very little was broken. We did pack all the boxes ourselves. This is my 6th move and I have always packed the boxes. I have never actually had something broken from a previous move. The things that were broken were most likely from too much weight on the box and the box not having the integrity to hold up. For example, one of the things broken was our phone and answering machine, which was packed in it's original box with all the original packing but part of the machine got crushed in. This is the first move where we filled the moving truck to full capacity which I think explains the boxes that got crushed.
Matt contact a local upholstery company to help fix my couch. In the end, Spensir worked with me on rectifying the damaged furniture. I ended up fixing the coffee table myself and he reimbursed the supplies. He also reimbursed a TV stand to make up for the broken one. He was generous with his reimbursements and prompt sending the check.
My opinion is that this is a solid moving company that will take care of you. However, don't expect everything to go perfectly. Somethings may be damaged or broken but they are fair in their compensation. Everyone who encountered was professional, respectful, and hardworking.
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