During the handful of times I have come to this Panera, I have found the service to be extremely slow.. there are about three registers but only one staff working.. and while one customer was making a big (or very complicated order).. holding up the line, staff seemed to pace back and forth busily but refusing to serve the next in line. When finally served, I had to repeat my order three times... third time being as the staff went to get my bakery items..she forgot one of the two things I ordered.
The food here is decent.. but the prices are above average. The coffee prices are about the same as Starbucks but you can get refills here (self serve).. they brew a fresh batch quite often. The hazelnut coffee is my favourite. There is a large variety of fresh scones, pastries, muffins, bagels, bread.
Make sure to sign up for the Panera rewards.. as upon registering you get a free surprise loaded onto your card..and once in a while you get free coffee and treats.
This place seems to quite busy most of the time... at least 70% capacity on a Monday afternoon.