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An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2017-03-12 00:00:00 (xsd:dateTime)
itemReviewed	Hendrick Luxury Collision Center Charlotte
http://www.openvoc.eu/poi#funnyReviews	0 (xsd:int)
rev:rating	2 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	4 (xsd:int)
rev:text	Not sure where to begin. I was rear-ended but filed through my own insurance rather than the at-fault party's, since mine agreed to use original BMW parts, which was important to me. They had my car for four weeks, replaced the bumper cover and basically entire left exhaust system. My advisor was nice as could be, but I could tell he was under time constraints. They simply do not have enough staff to deal with the volume of repairs they do. I called them several times during business hours, only to have my call go to voicemail because the receptionists are overworked and cannot be expected to answer phones and deal with customers at the counter. I got my car back last week and was told at pickup that I didn't owe anything, although I knew this wasn't true since I had a $500 deductible. I just thought it was Hendrick being Hendrick and taking care of me (Hendrick BMW has always been wonderful to work with). It wasn't until I called them later that day to complain about a Check Engine light that I was told that due to a "miscommunication," I owed $500. OK, whatever. I plug my car into ISTA+ (the BMW diagnostic system), and see that 24 faults are stored. This, despite the fact I was made to wait an additional 3 days so that a post-scan could be done and faults deleted. Also, my sunroof needed to be reinitialized and the right exhaust tip wasn't cleaned to match the left. None of this was done by LCC. I also asked if my car could be delivered (like they advertise on their website) and was told there wasn't enough staff available. So, I cleared the faults myself, reinitialized the sunroof, polished the right exhaust tip, etc. All things that Hendrick SHOULD have done. After I complained, my advisor called me and offered to pick the car up to delete the codes, which he admitted to "forgetting to do." Too late, sorry. I already did your job for you. tl;dr -- avoid this place if you can. They're overworked and underpaid. As a SMB owner, I know that if I deliberately understaff my stores, employee morale goes down and customers complain like I'm doing now.
http://www.openvoc.eu/poi#coolReviews	0 (xsd:int)
rev:reviewer	Benjamin

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