Well I'm afraid the front office staff attitude and competence appears to have changed for the worse. I had several phone calls prior to going in (wasting my time because they didn't seem to know what they were doing) and then when I arrived they STILL wanted me to complete a load of 'new patient' paperwork - when I have been there before, but seeing a different doctor - and they agreed on the phone to just take the info from that visit.. When I objected and attempted to explain this / reason with them, VERY arrogant, condescending and rude attitude from the 'office manager'. I love my Doctor, but I won't be going to this location again.