Laura was my wax technician and she was fabulous. Today was my second time coming to this location and I wasn't that impressed with my technician on the first day-she seemed a little amateur. However, I bought a package and so I was obligated to go back a second time. Laura was my technician the second time around and she was FANTASTIC. My Brazilian barely hurt at all, and she was very professional and easy to talk to. She also let me know of upcoming specials. Go see Laura.