My husband and I were in the drive through today and everyone seemed so pleasant up until the meeting of the manager. We ordered 13 doubles and got only 12. Our total of the order about $62. After counting our food we explained to the girl at the drive through we did not receive 1 burger. She said ok and let her manager know. The manager (female blonde) then asks us to check our bags again. What??? Why?? I did!! They should have checked the bags first! She made it clear she had my cheeseburger in her hand and would not give it to me until I checked my bags. Totally making us feel like we were trying to steal 1 burger after all we paid. Absolutely by far the worst customer service. We also asked for ketchup and they have us none. So terrible.