Food is usually good, but service lacks consistency. When you walk in, staff do not acknowledge you and you need to go out of your way to get their attention. While you wait, it is frustrating to see un-bussed empty tables and staff making multiple trips to the station to wipe the table, refill condiments, grab one silverware setting at a time. They need dedicated bussers with carts.
Sometimes the staff is on it to get your order and get you in and get you out once you're finally seated; other times you need to wave an arm or make eye contact or catch their attention to let them know you're there, ready to order or that your coffee needs refilled.
Waiting to pay is ridiculous. If a wallet is open, strike right away!
Some staff overtly dodge your gaze--not sure if this is a generational thing or what. I've been going here since they opened and the service has gotten consistently worse. We'll give it a few months before returning.
I hope the restaurant reads these reviews and improves their processes. Hustle and get a move-on. Act like you invited customers to your place to give them great food and get them on their way. People work hard for their money and parting with it is much sweeter if you're a satisfied customer.