Kim let me come in last minute (6:15 when they close at 7:00 on a Saturday night, she's an angel!!) I had broken my nail pretty badly and my finger was SUPER sensitive. I was sitting there waiting to be in pain when she got to that finger each time and she was so gentle, very mindful of where the split was and didn't hurt me at all. I showed her a picture of the shape and she looked for half a second and did it perfectly! She was very funny, attentive and definitely someone I'd recommend to anyone!