| rev:text
| - I had a leak in my garage ceiling overnight. A plumber (not Copper State) came out and fixed the problem that day, and really pushed to get "their mitigation guys" over to handling drying everything out and/or replacing the damaged stuff. Later that day, "their guys" showed up and it's actually Copper State - a different company. Fine, they were already there and it would save me some effort, so I went along with it. They set up 4 air dryers (big suckers) and said it typically takes 3-4 days for the process to be completed. Meanwhile, Jeremy from Copper State waited outside in his truck to meet with my insurance adjuster so they could inspect everything and talk it all through, maybe avoiding any back-and-forth that might happen later. I attended this meeting also, wherein we outlined everything Jeremy needed to quote, viewing and inspecting all kinds of stuff in the garage and the floor and walls upstairs. This concluded with Jeremy telling me and my adjuster that he understood the items that needed quoting and would email us both a quote in the next day or two.
Four days later, we started calling them to see when they would be out to pick up their dryers, which have all been running 24 hours a day. They couldn't find our info, but would "look into it and get back to us". We called again the next day, same thing. We then started calling Jeremy and their office 2-3 times a day, and they could never be bothered to figure out who we were or what we needed. A week into this, we finally demanded they come get their stuff out of our house regardless. Cost at this point: $400 power bill increase (presumably half of which was unnecessary) plus some mitigation cost that I still haven't seen, which at least will go into the insurance bucket.
Hey Copper State, where's our quote?
A few days later: "Sorry for the delay, we'll send it right over"
One week later: "Who are you again? We don't have any record of you"
Two weeks later: "Hey, I've got that info to send over to you, what's your email address?"
Three weeks later: "Hi, we'd like to schedule removal of the air dryers in your garage!"
Four weeks later: "We don't do estimates. Your insurance company writes up a quote and then you have us do the work for the amount they are willing to pay. This is how it has always been done. This is how it will always be done. Your insurance company (founded in 1950) must not understand what they're doing. Sign this paperwork so we can do some stuff and worry about money afterward"
Look, I'm a pretty patient and reasonable person - hence waiting a month for them to get around to me in the first place. I'm also in the construction business (countertops, unfortunately) and I know things can get a little hectic at times, plus my garage just isn't as important as those people who might be displaced from actually living in their homes. But there comes a point where your treatment of me becomes so grossly negligent, disrespectful, and downright insulting that I can't take it anymore, and today we hit that point. I felt the need to repeat my story here as a cautionary tale so that people with real emergency situations can be forewarned not to waste time with this company, which does not deliver GOOD service or FAST service. As for the cost, I doubt I'll even find out what it is anytime soon. In the end, they failed to resuscitate my garage and it all has to be replaced - and now a month has passed during which my wife was on maternity leave and scheduling the repairs would have been much easier for us. I'll definitely read reviews before resuming this process with a different company - please learn from my experience and do the same!
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