I frequently shop at this Smith's (weekly) and have gotten many cakes from the bakery. I went in today to place an order for a birthday cake for my son's fifth birthday. I placed the order with someone behind the bakery counter who took my order. Wrote everything down etc... I called later in the evening to make sure that I told the employee the correct number to write on the cake only to be told by the current baker employee that he could not find the order and that his decorator wouldn't be in the following day. He offered no solution to the problem and said he would have to cancel the order. It's now too late in the day to call another bakery and order a cake for his birthday. I can of course grab a cake pre-made at the bakery but the point is my son would love a character cake and I can not deliver. Even worse he had no idea who took the order. He said he and the decorator were the only ones working. I'm frustrated to say the least.
Update- Albertsons bakery was open and came through for my order