| rev:text
| - Prior to eating at Banh Mi Boys, I had high expectations and was excited, as considerable hype surrounds this establishment. I had heard that it was "the best" The place is very narrow and tiny. Even on a non busy day, it evokes feelings of claustrophobia and it was almost unbearable when we went on a Saturday afternoon - everyone was packed like sardines. The place is relatively clean and the decor isn't offensive.
My group and I ordered 2 kalbi beef tacos, 1 squid taco, 1 order of kimchi fries and 1 order of regular fries. The prices are more than reasonable as the total ending being in the low to mid $20 range, which is good for all the food we ordered.
However, the food is mediocre AT BEST. As previously mentioned, the place is small and as a result, seating is extremely limited and near impossible on a busy day, so we just asked them to bag our food. Our bags quickly became drenched and soggy due to the greasy nature of the food.
I am ethnically Vietnamese and I know that this place is Asian fusion, so I'm not expecting authenticity at all... but I wouldn't even classify the food as even partially Vietnamese. I'd say it's barely even Asian food.
Now for the food itself:
1 squid taco - The highest compliment I can give it is palatable and marginally above intolerable. The taco was too dry and salty, particularly the squid. It seemed that I was the one out of my group who tolerated the food the most.
2 beef kalbi tacos - I also went with 2 people who each ate a beef kalbi taco. They said it was very disappointing.
1 order of regular fries - If you go, don't order them. There is seriously nothing special about them - they're soggy, floppy and poorly seasoned. Just go to McDonalds.
1 order of kimchi fries - 2 people who are avid fans of Korean food didn't like them.
With all of the aforementioned in mind, I probably would have given this establishment 2 to 2.5 stars - while the food wasn't very good, it wasn't completely awful and we finished our food.
The catalyst for the 1 star review, which I've never given a business on Yelp before, was the terrible customer service which cemented us never coming back.
The girl at the register wrote down our order incorrectly. She hadn't waited for us to finalize our order and wrote down what we had initially ordered (but later changed) while we were still deliberating. So when they were actually making the food and called us, she read off the wrong order. I obviously was confused and questioned her.
I didn't want to trouble the employee (even though we paid for the food) and told her that whatever they made would be fine with me... but one of the guys in the back was really aggressive and said very audibly (we heard him loud and clear), "NOW WE'LL HAVE TO MAKE ANOTHER ONE"
First, we didn't actually ask him to do that. Secondly, this wasn't our fault as it was the error of another employee. Finally, his attitude and demeanour was irked us. I don't expect people to be bubbly and super friendly - as long as the experience is polite and smooth, I won't ever complain. But to act like we were personally inconveniencing is egregious - that's your job.
Finally, the last nail in the coffin was when he very patronizingly ordered us to not do "that" again. We still don't know what we aren't supposed to do again (except come back). The situation is attributed to one employee making a mistake (one that I honestly wouldn't have minded) and then another one escalating the situation.
I know that my review is an anomaly among the majority, but I did want to share my experience in hopes that the management will read it and implement much needed change.
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