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  • I've been to Nini Nails three time now. My first experience was nice; although, I had never had a pedi before so thought I was in heaven. The 2nd time I went, we had an appointment scheduled with 4 women for a birthday over our lunch hour. We had called in for the appt. When we got there we found that there was another group who had scheduled an appt for a birthday also at the same time as ours. It ended up being an uncomfortable situation because everyone was wanting to get their pedi's done at the same time, much scrappling to see who would be done first. Our pedi's were, of course, rushed, and disappointing. The third time I went with my good friend which we scheduled after work for 5:00. There weren't very many clients there but I still felt we were rushed. No time at all to soak our feet, and one of the pedicurists seemed annoyed with having to do a pedicure. My friend kept flinching because the pedicurist was clipping too short. After our pedicures were finished, they walked off, assuming we would know what to do. I'm still new at this so wasn't sure. After 20 minutes I was asking my friend if we were supposed to leave, supposed to put our feet under the lamps, what exactly was it we were supposed to do. After another 10 minutes we figured we were supposed to pay and leave. And, of course, we tipped. I'm still wondering why I tipped. My daugher, who is more experienced, gave me suggestions of alternative nail salons which I will definitely pursue. Nini Nails needs to work on Customer Service, a smile and some communication goes a long way.
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