Been taking all my cars here for years, one of which is a Ford Taurus. After years of service, I am now being told my vehicle has a larger oil pan (extra cost), a different oil weight (extra cost), and a special oil filter (extra cost). After all the news of extra cost, it then took your team over 2 hours to do an oil change. After all these years, you would think there would be some sort of customer loyalty program. Due to the amount of customer's, I didn't think Tire Works was affected by the economy, now that they are nickel and diming their customers, I guess they are. Needless to say, I am taking my cars elsewhere and recommending the same to my friends.