I ordered catering twice this week at this location. The first time, the food was about 10 minutes late (I had scheduled the pick up time). The presentation of the food was acceptable on this occasion but I was a bit annoyed that it made me rush to my presentation I was about to give to medical staff. Yesterday, I ordered catering again ( same exact order as before). I was scheduled to pick up at 12:40. I called to let them know that I would be there at 12:45 and was told that they were getting my food ready. When I arrived, the food was not ready and nothing was bagged up. I finally got my order at 1:00 and was so late for my seminar (which was supposed to begin at 1:00). I ordered the burger bites and had to ask for the center ranch dressing. The server told me that the dressing did not usually come with it ( ummm yes, it does). Upon putting the food in the car, my coworker had to ask for a wet wipe because there was some sort of BBQ sauce all over her arm and shirt. I will go elsewhere for my catering orders. This location was messy, unorganized and unapologetic.