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  • me and my husband wanted to try RTO Sullivans for karaoke so we went there about 11.30 pm on July 17 2015, wasn't too crowded place looked nice. About an hour later a large table of people left and there was us and about two other tables and some playing pool. we sang a couple songs and liked the KJ and the system sounded really good. Then the host says turn in your last songs now for the last rotation etc. which we had already done so it was no biggee. My husband song started to play but then all of a sudden my husband sees the manager whisper something to the host, my husband music stopped and then he announces that "due to unforeseen circumstances he has to scratch any people left on the rotation because the manager wanted to close up early" - i cannot believe he shut off my husbands song after it had already started for no good reason. don't tell people to turn in one last song then cut them off as they start to sing it! then when i ask the manager peter mullen why that happened he just says "im not gonna answer that" - what the hell kind of customer interaction is that? then the host puts on a song by snoop dogg that last over 10 minutes and we are like "what the hell? - like if you're closing, close, but don't cut off our song then put on music then refuse to answer us when we asked whats going on" - rude, unprofessional. Extremely poor management and vast absence of customer service https://www.youtube.com/watch?v=qWMwP5VnYqA
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