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  • BEWARE OF BAIT AND SWITCH! I won't use her name, but the sales associate was very nice and seemed helpful, but that all disapeared when I got my first bill. I was told that I was going to be paying under $110 with my work discount and the $20 promotion they have going on. My monthly bill is over $150, and I am not a happy camper. They cannot look your account up over the phone for "security reasons" (probably just a gimmick to get you in the store for them to have more opportunities to make money). So I took the time to go to the store and they helped me out leading me to believe that the $20 monthly credit would go back to the contract date, but when the bill came they just put the credit on going forward. I called the 800 number and they said I have to go to the store to get it figured out. I explained that I already went to the store and my issue was not resolved, and I do not have time to go in there every week to help them fix their mistakes. She was nice also, but "nice" does not fix continually misleading your customers and wasting hours of my time. They are nice up front, but just like most companies these it is about getting you in the door, but little care for what actually happens to you after that. Currently I am looking for a new contract that will pay my cancelation fee with Verizon. Hope this helps, Bill
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