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  • This review is location specific. I am actually a huge fan of Palm Beach tan and their services at the Charleston location. However, when I was in Henderson with a friend, of whom I referred to Palm Beach, the customer service was so absolutely appalling. The girl at the front that was "helping" me ( either Katie or Kaitlin?) was so unbelievably rude from the moment I walked in. After throwing a ridiculous attitude with me about where to buy a lotion, she set up my bed for me to tan. After going to the room and applying my lotion, the bed never started. I went out to the front to let her know. Instead of being efficient and remedying the situation by sending me to the other open room, she just sat there silently messing with the computer. After several minutes, she then just said " it froze." Okaaayy.. Well now that I have wasted my lotion and my friend will be DONE tanning in about 3 minutes since this has all taken a ridiculous amount of time, I told her that I will skip the tan. This girl did put in a free upgrade for the inconvenience, which I do appreciate considering I didn't ask for compensation, but she was so nasty about giving it to me that I felt bad for receiving it. Look, I spend money here on both services and lotions, not to mention I have referred several people, there was no reason for that treatment. If this had been the salon that I had initially walked into for signing up, I would have walked out. This girl was also really nasty to several other customers that came in after me. Palm Beach needs to take the initiative in customer service training or something. This was a horrible experience.
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