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| - I've been coming to this place now for a few months because it is open 24/7 and is right down the street from my house. I also order take out at this place at least once a week if not more and have noticed some things that have finally made me choose not to come back to this place anymore.
First of I would like to say that the prices at this place are great, very hard to beat, quality of the food is okay to good. Some items are a great deal at a great price, that is what kept me coming back to this place.
Now since i've been ordering take out for the past few months I've realized that they ALWAYS mess up on something in the order. For this whole time it's been something very small (no onion rings instead of regular fries, missing bacon in a burger, no guacamole, etc. Now this has more often then not but in my head was not such a big deal that it would change my opinions about this place. Also during my experience here I've never been charged a "togo charge', this past order their was a "togo charge" and when I asked why that was there and that i've never been charged that before he arrogantly said "we always charge togo charge" bs. buddy, this was my first time. Okay that's no big deal though, let's get on to it.
Just recently my girlfriend ordered a salad for take out. When she came back home to eat it there was just the salad, no dressing. This was obviously something that needed to be brought to their attention so we called them and had to drive all the way back so that they could give us salad dressing. Once the second trip to this place just for one order was done, we get home again and crack open the salad. Once the salad is "tossed' with the dressing we just got, we realize that the salad was iceberg lettuce when it clearly says on the menu that it is a mixed green salad. Also it was supposed to have other items in it as well (blue and red tortilla chips etc) and those were not present either. They basically made it completely wrong and tried to pass it off to us. This is absolutely unacceptable and i'm not willing to pay for something i don't want.
We placed another phone call to the restaurant this time to talk to a manager since all the other employees seem to have the heads up their asses and I wanted a resolution to fix a "simple salad' that they somehow miraculously ruined. The manager that answered the phone was Bryan, he seemed nice on the phone and when explained the situation he said it was okay and to come by either tomorrow or the next day to get a refund.
Upon going to Montana to pick up my refund we were met by another manager Scott, this guy was not on the same page as the first manager and was actually extremely rude and completely unprofessional. Upon giving us the refund he had the nerve to say, "How I do business is to have the customer bring back the togo order to fix it" (which we already did) ,"and he also threw in that it is the customer's responsibility to make sure that their order is correct when they pick up their order. "Excuse me? Don't you manage a restaurant? That's not how it works, you don't say a customer is wrong, fuck you man, just getting fired up thinking about this ass and how he is somehow a manager. Oh and by the way when he came to give us the refund, he threw it on the table and walked away!! How mature, as long as this guy is working there, they will never have my business again.
Scott if you're reading this, get a new job, this one's not for you. Get a job where you don't have to deal with people because you've got bad attitude and shouldn't be dealing with customers.
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