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  • I can't say enough great things about this company. I came home at 2pm to find my AC went out (July 14,2016 during 110° heat wave). Originally, I called two different companies who I will not name, The first company didn't answer or return my phone calls and the second provider gave me a next day appointment (even though they advertised 24hr service) requiring me to be home between 9-12pm the next day which was really inconvenient. It had been a hot 16hrs with no AC for my family (which includes 2 young children). By the time 9 AM came around and was cooking to 102 I'd had enough! I found Sun Country on Angie's List so I called them and I spoke with Ray (the owner). I gave him some basic info and he said they would be out to my house within the hour. My technician called to assure me of his arrival time and ETA! Steve my technician was PROMPT, courteous and knowledgeable. Not only did he have the part to fix it with him but it was done within the hour and my AC was running again. Steve explained that my condenser (?) was ready to go out anytime ( I knew this already because last summer our Firefighter co-worker who does HVAC as a side job told us) so I was grateful for his honesty. In the end, I received a discount for the repairs that day because of Angie's List which I was not expecting. Steve also mentioned their 24hr service and that no matter what time it is day or night they will come. I have found by reading multiple reviews that that is not usually the case with most companies even when they advertise it. The "unavailable" provider finally did call back (after our AC was fixed about 24hrs later), he asked some questions about who we used? What did they fix and the cost? I answered his questions and told him the service cost $$ and he was genuinely surprised (as in "no way he could've price matched or beaten the cost"). I wanted him to know what a quality service provider is like to an average customer like me. He said he knew the people and had good things to say about Sun Country. We are planning to use Sun Country for our AC replacement ~$2,700 as soon as it's time. Hopefully that time won't be in the middle of summer in 115° weather. Thank you Sun Country for excellent customer service!
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