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  • The problem wasn't the Glendale office but the Orkin company in general. Scheduled an appointment from a day and two time frames Orkin provided me. It was a two hour block of time and was told they would call 15 minutes prior to arrival. They didn't call nor did they ever arrive. Called Orkin they had a record of me but no appointment. Asked who I spoke to. Really? Does it matter? Tried blame shifting to a corporate office or some such thing and wanted to reschedule. Are you kidding me? Spent two hours waiting that I can never get back. What's up with companies that don't care about customer service? How many other termite companies are there? Told Orkin I wouldn't reschedule and that Truly Nolan might actually want my business. They didn't even try to offer me a discount. I guess getting and keeping customers is not a priority. I miss those two hours already.
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