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  • EDIT: I am upping the rating to 2 stars. The tech came today and she was very courteous and helpful. She was able to fix the problem WITHOUT charging me, and my internet is up and running. I'm very pleasantly surprised they did not charge me. However, their website is still terrible, and this doesn't erase my frustrations with past situations. ORIGINAL POST: They can have 1 star for the time my internet works properly. Worst company I have ever dealt with. The website never works for me. The reps when I call are nice, but can't fix anything. They want to send a tech out which "may or may not cost 60 to 100$ PLUS any "damage I've done on my end" (how the F do you cause damage by letting your modem sit in its place, without touching the modem itself or the wiring that THEY set up? Who knows... But they'll call it my fault anyways). Or , they can send me a new modem and charge me 60 to 100$ for replacing my modem that I'm already renting from them.... On top of my rental fees for the current one. But of course, that might not fix it so it would have been wasted money and time and stress and another hour on the phone to set up an appointment. If you can, get Cox. Or HughesNet for Christ sake. Anything but this piece of trash company.
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