We bought a $3,500 adjustable Serta bed from them and we're told that it was returnable within 30 days if we were not happy. We had problems with a bad from the beginning and when we went and found out only the mattress is returnable not the base that's adjustable. Not what they told us when we bought it. They referred us to the manufacturer of the base to fix it and they have scheduled appointments 3 times never showed up and never called. I feel like we were juked into thinking it was returnable and are very unsatisfied with the repair service a lot of money to spend on something when you get Cryme customer service