I've bought a lot from Jared's for my wife. Bridal set when we got married, pearl earrings for anniversary, Pandora bracelet & about 6 charms when our daughter was born, sapphire ring for mother's day....and for Christmas a rose gold watch.
Took watch in on Saturday to have a couple links taken out since I had ordered it online abs had it shipped to our home for Christmas. They stood they don't have the tools to do this and recommended we go to a kiosk in the mall and pay them or drive to another Jareds. This is the most basic task for a jewelry store...how can you not do this? And the way we were spoken to and blown off was disappointing...the store was empty so there was no rush to assist someone else.
I have been pleased with Jared's in the past but the failed big time here. Doubt my next purchase will come from here. Too many jeweler options that would love our business to accept terrible customer service from Jared's.