Service department claimed our Civic needed new rear brake pads. We did not have time to have it done that day and I was a little doubtful that it needed new brake pads. I once worked in the car business at the dealer level for 6 years as a mechanic. So, a few days later I pulled both rear wheels and inspected the brakes. ALL four pads had in excess of 6mm of brake lining left - NOT "between 1mm and 3mm," as the mechanic and the service adviser reported.
These brakes will last many thousands of miles, but Tempe Honda wanted to charge us "$249.95 plus tax and shop fees" for a repair that wasn't remotely necessary.
We are in the market for a new car - but whatever we buy - it won't be a Honda - or anything else from Tempe Honda.