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| - Well, if I could give this place 0 stars, I would. And I also want to point out that this review is for both the sales and service departments. Do not BUY a vehicle here, do not get your vehicle serviced here, either.
I purchased a vehicle from Stark a little over three years ago, and I'm still regretting it. When I was in the market for something reliable to commute back and forth to college with, I took my father (who is a mechanic) with me to test drive vehicles. We found a decently priced car with low miles that apparently had been used by Stark as a company vehicle to go between their Stoughton and Sun Prairie locations. Since I was young and did not have any credit, I had a little bit of difficulty getting financing by myself. My father was unable to cosign for me, so I tried working with Stark to finance the vehicle I was interested in.
Now, this is probably where I should have gone to another dealership. I should have check out other options, shopped around a bit more. But we knew one of the salesmen and really wanted to support him, so we stuck around. They had me bring in all of my pay stubs and tax info (at the time I was working three jobs to put myself through school). The business manager wasn't very clear on what exactly I needed to bring in, so I ended up going back three times (yes, three times) before I finally had what he needed to procure my financing. During this entire...fiasco, he told me he had purchased the same car for his daughter and she loved it, blah blah blah. He then proceeded to tell me that because I was low income (yes, he said that), I would be charged a higher interest rate. The "best" financing Stark could find me was to charge me 24% interest. Yes, you read that correctly. They wanted to charge a 19 year old college student 24% interest on a $7,500 auto loan. Silly me...I should have walked away there. But I really loved the car and had my mind set on it. So I did indeed find a cosigner, and was able to obtain much more affordable financing through my bank. When I went back to Stark, with my bank check in hand to purchase the car, the business manager STILL tried to convince me to finance through them, stating that it would make it easier for me to purchase and finance through them again down the road. Red flag number two, if you're keeping track at this point. Now, while actually purchasing the vehicle, I was within the 60 day limit of renewing my plates, so I had to pay Stark the $75 to renew, and they would send it in for me. Keep this in mind, because it becomes important down the road.
Fast forward a year. I love the car, it's been great. But all of the sudden my car starts lurching while I'm accelerating, and actually misfiring. So I take it in, and they tell me it's a spark plug issue. So that is covered under warranty, which is cool. Since I'm there, I ask the service guy to change my oil as well. He tells me that my car is due for new fuel injectors, and it'll be $150. I tell him no, maybe next time, since I'm in a hurry. Cool.
They finish my car and hand me a bill, and it's $178. Confused, I look at it to see that they charged me for new fuel injectors AFTER I told him no. So I leave and phone my dad, explaining to him what happened. As I'm on the phone with him, my car lurches, does the misfiring thing, and dies. In the middle of the road, as I'm going 55mph. I'm able to restart my car and limp back to my parents' house, but my car dies in the driveway. My dad is able to talk to the shop manager, who calls me to assure me they'll be coming to pick my car up with a tow truck at no charge to me, and drop off a loaner vehicle. He also tells me that my new fuel injectors are on the house, which is nice.
After the spark plug fiasco, my car does pretty well and I don't really have many problems with it. But remember when I purchased it, and I wrote Stark a $75 check to renew my plates? Well, it's time again to renew again. I log on to do it online, as I always have, and I come back with an error message: "This vehicle has been unregistered for over one year, please contact the DMV to renew. Late fees may apply". Commence freak out time. I call the DMV, and they indeed inform me that my plates have been expired for over a year. So I call Stark, and explain to them the situation. The lady on the phone pulls my file, and says that I need to provide them with proof of payment that I did indeed give them the $75 to renew my plates for me. This involves me going to my bank and asking them to pull up all of my checks from July of that year. There's the check, made out to Stark for $75 with "plate renewal" written on t he memo line. So I send the proof to Stark. The lady I spoke with on the phone apologizes, and says she has no idea how they didn't end up renewing my plates, even though the check was cashed. Red flag three. I'm done.
So very long story short, take your business elsewhere.
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