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  • Sadly, I frequent this location at least three to four times per week and usually blow a ton of cash. Staff are hit and miss; most are super nice and very accommodating but there's a couple with really bad attitudes. Here's a heads-up: do not put anything on hold! If you're on the fence or want something but don't have the means to transport it home right away, buy it - you can always return it. One of the nice employees offered to hold some bar stools for me. When I went to back to buy them, they were gone. I inquired with one the rude employees and her snarky response: "well, you should have bought them because items are put on hold all the time and other customers just rip off the tags and then go and purchase them; this happens all the time!" I explained that the manager was even there and he didn't explain that to me. Her response: "it's not his job to walk around the store and monitor your stools!" Two days later I visited the store and guess what? The stools were there displayed on a pedestal! I was about to lose my mind but I quickly bolted to the cash and bought them instead! Anyway, happy with my purchase(s) and will keep buying from there but very disappointed with that experience. Store (unique items, location, value for money): easy 5+ stars. Customer service: 2.5 - 3 stars.
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