I had a fabulous experience at this Tory Burch boutique. As soon as we walked in we were greeted and asked if we needed help. Orlando was the SA that helped me and he was very helpful. I was torn between a pair of shoes and handbag. He brought out all of the pairs of shoes I wanted to try on and finally decided to purchase the Ambrose Ballet flats. There was a turquoise bag out on the sales floor and I told Orlando that I would like to purchase that bag. He then asked me if I loved the color or style of the bag. I said, I love the color and he told me that there's another bag same color, but different style. As soon as he brought the bag out from the back, I realized it was the the Amanda Classic Hobo Handbag that I've been searching for! Orlando definitely went above and beyond! I purchased the shoes and the handbag. I was very satisfied with my purchases and my experience at this location. Thank you Orlando for your excellent customer service! You're awesome!