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  • I have shopped at RC Willey since relocating to Las Vegas in 2008. I have bought most likely $10,000 worth of furniture over the years for two homes from the Summerlin location. Today, I went in and purchased a recliner from their close-out section for $773. At the check-out, they offered 4 folding chairs for $15 (an $89 value) with any $500 purchase. I asked them to add those too. The clerk informed me that the offer is for full priced merchandise only....what??? I am paying the. $773 for a close out chair, but can't get the advertised folding chairs that are a loss leader? I asked to speak to a supervisor...she couldn't have cared less about my purchase history...said the rules are the rules. I said to forget my purchase and reverse the charge on my Amex. I informed the salesman, Willy, who was very nice and couldn't believe they wouldn't do this. The store manager, John, was there so I waited to speak to him and went through the whole recap...he said, well it is clearance so we don't do that...WHAT? You're the store manager and you'll let a loyal, longtime customer walk out over this? With more furniture options coming to Las Vegas everyday, you can do much better than the customer service and appreciation shown by RC Willey....very disappointing, and now looking for new furniture store to patronize.
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