****RENT SOMEWHERE ELSE --EVEN IF ITS MORE EXPENSIVE!!****
As a travel agent I feel like I am knowledgeable about car rental companies and their policies and procedures. Advantage Rent A Car is not the place to rent if you don't know how to out run the scam guys and deal with incompetent and deceiving online ordering.
1. Watch for the "pre-pay" rental. The person who pays for the car MUST BE THE DRIVER. ie; you can't rent a car for your sister as well as one for yourself without having her pay for it.
2. Even if you are upfront with wanting only your original rental and decline all the annoying add ons when your at the counter LOOK AT YOUR RECEIPT CAREFULLY BEFORE WALKING AWAY FROM THE COUNTER... I caught the$20 extra insurance they tried to charge me.
3. DON'T EXPECT ANY HELP FROM PHX LOCATION, the line always rings busy, and when you try calling the customer service center, it is out of country, and they can't really do anything for you anyway. For example: I have called them 5+ times and have been told that "somebody from corporate will contact you in a couple days"...didn't happen and things of that nature.
4. WATCH FOR UNEXPLAINED EXTRA CHARGES on your credit card after you return the rental. When I called for an explanation I was told to contact the location and the phone rings busy etc. etc.