We saw a listing for a vehicle we were interested in so we called to make an appointment. Once we came in we got no greeting what so ever and the girl at the front desk was playing on her phone. Once we got her attention we were asked to wait until someone could help us. We were told 10-15 minutes. We waited 45 minutes and had to go remind someone we were there. What was the point of making the appointment? Once we got into the sales room and started giving our information the sales man let us know just how uneducated he was. He couldn't spell "Barnes and noble" nor could be spell "pet" we had to repeat everything multiple times and spell everything letter by letter. After that long ordeal we finally told him what car we were interested in. His response? " I don't see it we probably sold it already." We made an appointment to see a specific vehicle, we told the woman on the phone and the 15 minutes between us calling and getting there it was sold? We found another vehicle and after 20 minutes of waiting while he figured some more things out we were told the car is in Utah and if we are interested then they can have it sent here but it's going to be 800 more then the list price. Needless to say we walked out unsatisfied. Customer service was poor, the experience was horrible and if you are going to make an appointment make sure to clear an extra 1-2 hours for just waiting to be helped.