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| - So, I called Home Warranty of America on Tuesday, July the 4th, as my renters told me that morning that the AC had stopped blowing cold air. Of course, being the holiday and all, HWA advised me the soonest they could get someone out would be the next day. So, yesterday, the technician was considerably late, and understandable as Las Vegas is in a severe heat wave. Fine, but he could've at least called to let us know he was running late. He finally makes it out, and immediately just replaced the thermostat and tells the 20 year old son, who stayed home from work, that it's all fixed. Technician didn't even go inside to check to see if cold air was blowing. By the time the parents got home last night, they called, saying it was even MORE HOT than the day before and only hot air blowing out. I immediately call Five Star to leave a message, and then called back to HWA at 5am this morning, as that's when they opened in their time zone. They promised to get them back out. Because of Five Star's mistake, I would THINK that my rental house should be moved up in priority for THEIR mistake.. But, oh no.. So, given a 2-5pm window today.. It's 6pm now, and they STILL haven't shown up. So my 3 renters and their 2 dogs have been suffering in this very intense heat even longer than necessary because of incompetence, and failure to isolate the problem and even CHECK to see if cold air is blowing. I don't even want to give them ONE star, because of this. It's 115 degrees today, this is emergency heat. And the girl on the phone had the nerve to giggle in my ear today about it... This isn't funny, and I DIDN'T pick your company, my home warranty company did. If HWA chooses to continue sending Five Star out, and treating folks like this, I'll be shopping around for a NEW warranty company in 2 months when it's time to renew.
***UPDATE*** The same technician finally showed up last night about 8:30pm.. And finished and got the AC unit back up and running at 10:30pm last night, by replacing the motor. And though we are very glad the very nice renters living there aren't suffering anymore in this VERY intense heat, I think this should've been done on the first visit. But glad it is finally taken care of.
*** Sadly, yet another update*** Since the technician left Thursday night, the temperature in the home has not gone below 79 degrees, even though our tenants have cranked it down to 70. In fact, yesterday, the temp rose to 85 degrees in the house.. When I texted the technician to ask how this could be, this was his response: "I Checked EVERYTHING on That Unit..And After I Let it Run And I Checked the Split, I went Back on the Roof and Checked Everything AGAIN..Then I went Back Inside, And Checked The Split Temperature..Everything is Running Properly." (He really likes caps, apparently...) When I responded, "Well, it's 85 there now. And they have it cranked down. And they've had it set at 79 all day." No response.. So, after reaching out to Home Warranty of America as well as Five Star, the soonest they will come out again is MONDAY, 4-7pm.. This is the worst I've ever had to deal with on an AC unit. I'm actually beginning to wonder if the AC unit is dying a slow, sad death here, and you all are just reluctant to replace it... 2-3 years ago when the one died on our primary residence, HWA stepped up and decided to replace it.. Might've been $900+ for us with permits, etc, but if it needs to be done, let's DO it.. The house was built in 92-93, and it's definitely the original unit..
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