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  • Attention Corporate: This is the ONLY location in the Phoenix valley that is failing all customer standards. And I highly suggest to any customers to go elsewhere. Zupas other locations are far better at everything from customer service, food portions, cleanliness of the restaurant. The management needs to be let go and this location revisited by your corporate office. Let me say this review is after 7 visits. All visits have been about the same. Poor or rude customer service, an issue that is easily resolved by good management. Portions way under serving compare to other Zupas. (for ie. The soup was not even half full and she insisted she was correct) I refused it and so did the next 2 people after stating the issues to make a point. My last visit she missed the cup and didn't even clean it off. I had to ask them at the register. No sense of pride, for your brand. Salads are also skimpy here. I frequent your establishment to eat and be filled up. A half cup of reg.soup and 3/4 of a half salad will make any customer question if they should continue business with you. My $30 a visit could easily be spent elsewhere. To top this location off, the staff is lazy. From dirty prep areas as you watch them prepare and question if you would pass a AZ health dept inspection. The dining room is also always dirty, which as a manager myself Im always tempted to take off the soda fountain nozzels because I'm sure they are dirty too. I am a long time customer of your Biltmore location and thank them for the great service, I hope you take care of this locations issues. Sincerely, Annoyed and Done with this location.
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