I have been a loyal customer at this location for years. My last few visits have been a bit disappointing but my encounter today ensures that I won't ever be coming back.
I purchased four new tires from this location two months ago. I had a nail in my right rear tire and I wanted to get it checked out. The guy assisting me could not have acted more disinterested if he tried. He told me I'd have to wait 45 minutes before someone could look at my tire. I told him I didn't have that kind of time, my tires were purchased from his location, and if there was anything he could do I'd appreciate it. He told me no and didn't even try to stop me when I walked out the door.
I drove to the Discount Tire location on Blue Diamond where an associate took all of 5 minutes to inspect my tire and determine that there wasn't a leak. He shook my hand and told me told have a great rest of my day.
Oh, and here's the best part...Discount Tire was slammed. All of their bays were full and I had to wait for the five people in front of me to be assisted before it was my turn. How many customers were ahead of me at Tire Works when I walked in? None. Zero.
This Tire Works location used to be a very helpful place but those days are long gone.