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  • So I will never frequent this establishment and will definitely discourage friends and family from eating here. Probably one of the most horrible customer experiences in my life at a restaurant and we didn't even stay for the food. Went there on a Weekday around 6pm - only two other booths had customers. Sat down, ordered 4 drinks. Husband and I ordered jack and diets and our friends ordered two beers. Waitress comes back and says they don't have jack and diets so I suggest makers but she says they don't have that either. Then another lady comes and says oh yea, we have makers, so then they bring us our drinks. Immediately upon sipping, I knew the liquor was not whiskey. My husband figures out its rum because he hates rum so we ask to send it back and order something else. Waitress disappears, comes back, says its policy that once the drink is poured, it's charged. My husband and I both immediately are like, lemme speak to the manager. Manager comes over and gives us the same fkn spiel. We're livid at this point and demand they close out the tab so she's like.. Ok I'll make an exception and repair the drinks. We go to the bar to see what liquors they have. Turns out they don't have ANY whiskey so there's no way they could have served us what we ordered. At that point we closed out cuz we had made enough of a scene that I was convinced if we stayed, they'd spit in our food (or worse). Upon leaving one of our friends said they brought him the wrong beer. I'm convinced that bc there used to serving drunk people out on the town in epicenter that they thought they could pull one over on us by serving us some gut-lining-remover rum and charge us for makers. That or they're extraordinarily liquor dumb. So in summary, 3/4 drink orders were wrong and apparently their customer policy is to charge the customer for the business's mistakes. Shittiest. Customer service. Ever. Don't support this business.
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