I've only been here once, but my milkshake was amazing! I don't really drink (eat?) milkshakes because of how big and heavy they are, but I really enjoyed this rare treat when I dropped by last week. I got a milkshake with a brownie on the bottom of the cup. I've had milkshakes at other places in Pittsburgh (brgr, Millie's), but the Milkshake Factory has way more selection and crafts a much better drink at a better price.