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| - This is just a message regarding feedback on the store. I'm not sure that it will matter or that someone will even read it and care. But I feel I must as I stayed up until 3am last night doing research on Living Spaces.
I discovered LS while googling this past weekend for new furniture. I went in the Phoenix location yesterday and spent at least 2 hours there-the place is beautiful! I've never seen anything like it, either. I was immediately greeted and told that the employees don't work on commission. That's fine, but I didn't ask so I'm not sure why I was told. Well if I was a betting woman, I'd put everything I have that they DO in fact work on commission because they won't leave you alone while you're there! OMG, it was ridiculous. Every 5 seconds someone was asking if I needed help. When I said no, they would proceed to ask me what I was shopping for, if they could show me something specific, etc. NO, JUST LEAVE ME ALONE MY GOD! There was one woman (think she was a designer-foreign accent) that was basically trying to force me to use the free design services. I am a pretty skilled designer and don't need it but she wouldn't stop talking about it every time she came up, which was at least 10 times during my experience there. There has GOT to be some other sales incentive because I was pestered more than I've ever been, even when car shopping. They need to BACK.OFF.
So I continued to shop because most of the items are exactly how I'd want my house to look. I even took pictures of everything I liked so I could narrow it down and buy. I only came for a couch/sectional but found a bed I liked and was going to buy it too. When I left I was so excited that I called my husband in the parking lot.
Later that evening, I googled Living Spaces and my screen was full of nothing but complaints. Literally, I hadn't seen a single positive review unless it was by someone who I would bet money on works there. SO fabricated-technical terminology, straight out of a commercial-sounding. Terrible experiences once furniture is paid for, it's like Jekyll and Hyde. Furniture being delivered broken, damaged, deliveries not showing up at all, showing up at wrong times, taking days, weeks, in some cases months longer than stated. Repairs taking MONTHS. Items being delivered back in the exact shape they were picked up, without repairs being made. Literally being told that "it's not our problem" when customers contact you with issues. Lastly, the absolute refusal from LS employees to allow customers to speak to managers.
Now I'm back at square one, trying to find a good furniture store. You'll be closing your doors faster than you opened them if these reviews keep pouring in. Such a shame...well, I doubt I'll hear back from anyone but I feel better walking away with my several thousand dollar purchase I was going to make...
UPDATE: against my better judgement, we've purchased a few items from LS. We had 2 rules-it had to be in stock and ready for purchase and WE would bring it home, not their delivery service. I actually feel sorry for this company because it's not going to survive due to their customer "service" call center. They refuse to let you talk to the individual stores when you call. They're like Ft Knox. There is NOTHING you can say or do to talk to the actual store you shop in. We wanted a bed but apparently it's constantly out of stock (according to the employee there). He said they never have it but continue to display it. He stated to call back on a certain day and they'd have it-we could call and pay and pick up. Well, the call center refused to let us talk to the store and said it's not possible to pay on the phone. No less than 5 phone calls and hours later, we were in the same boat. They assured us they wouldn't sell out because the store "just got 50 of them". Went to buy it yesterday and guess what? Sold out. Shocker. Mind you this is an hour drive one way for us. We couldn't find out over the phone as we couldn't talk to the store. Huge cluster f*ck of a store. Mind=blown.
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