I have been to 3 Palms twice - once was 3 star, tried it again and 5 star experience, so I met in the middle on the review.
Ambiance - 5 stars - adorable old style decor, not super comfortable, but very warm.
Staff: 5 stars - both visits, very friendly, mostly younger staff who are sweet and innocent.
Food: first time we each ordered pizzas - mushroom and ?? - neither were very good. Second time, went with signature recommendations - white pizza and meatball pizza - these were awesome!!!