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About: http://data.yelp.com/Review/id/E88qt6MZvVAxwqZPJT0jLw Goto Sponge NotDistinct Permalink

An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2013-01-08 00:00:00 (xsd:dateTime)
itemReviewed	Cvs Pharmacy
http://www.openvoc.eu/poi#funnyReviews	0 (xsd:int)
rev:rating	1 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	1 (xsd:int)
rev:text	I've been frequenting this pharmacy for at least 3 years, and I find this review is long overdue. I'd like the start by saying the pharmacists here are skilled and knowledgeable, even if they never remember who I am. The techs they have working here are another story, Not only are they not skilled, and not knowledgeable, they very obviously lack general customer service skills. I have two of my scripts set up on auto fill, every 90 days. For those of you not familiar with the auto fill concept, it's supposed to take the hassle out of refilling your drugs, with the pharmacy taking care of contacting your Dr and filling it on time. In the last 12 months, my auto fill has been messed up 3x, considering it only fills 4x a year, that's not really impressive. Each time it's been a different excuse, and each time I end up making multiple phone calls and trips to the pharmacy to get it straightened out. This last time, it took me 3 phone calls and 3 trips. The techs with whom I spoke to on the phone were rude and argumentative. After I gave up on calling and went in person, with a reasonable solution, Ada (the tech attempting to assist me) spent a solid 15 minutes arguing with me, insisting what I was asking for could not be done. Since this wasn't my first rodeo with Cvs, (I had them perform this request before), I knew I was being bs'd. While a line of angry people formed behind me, she got flustered and took a phone call. Apparently she decided she was no longer going to help me. One of the pharmacists stepped up to help the next person in line, and she told him to help me instead. I explained my plight to him, and he resolved it in less than 2 minutes. The moral of this story is if the techs don't know how to do, they will tell you it can't be done. They have no interest in actually helping you, and are not concerned with the lack of customer service they provide. On my last call, I informed the tech that I found her inability to provide a solution unacceptable, and her response was I can't change it....no admission of guilt, not even an apology, just pure attitude and contempt. So go ahead, mess up my prescription, catch an attitude with me and refuse to fix it. I'm sure that will work out for you in the long run.
http://www.openvoc.eu/poi#coolReviews	0 (xsd:int)
rev:reviewer	Michele

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